Frequently Asked Questions
Cancellation and Late Policy
Sessions must be cancelled no later than 24 hours prior to your scheduled appointment. Sessions cancelled less than 24 hours in advance are subject to 50% of the session fee and no shows are subject to the full session fee.
Late appointments will still end as per the scheduled session time. If you are going to be more than10 minutes late please notify your counsellor.
Insurance & Billing Information
A receipt will be provided following payment, which you may submit to your insurance provider for reimbursement. Please review your insurance plan or contact your provider directly to confirm whether your sessions are covered and at what percentage.
Please ensure you verifying that you have appropriate coverage for counselling services.
MT Recovery is able to direct bill certain insurance companies. Please check with your counsellor to see if direct billing is available for your provider.
Alumni and Giving Back
Alumni is an opportunity for individuals who are in a similar situation to reconnect and share their experience, strength and hope. It is completely optional and volunteer-based. There is no charge for any involvement with Alumni or it's services offered.
MT Recovery commits to having annual fundraisers for charities, member BBQ's, Spirit Awareness, Volunteer Services and Community Work. Community that gets healthy together stays together.
We will also provide recovery based literature for those that cannot afford it, when needed, and will use any monetary donations for same.
MT Recovery will donate a portion of each session to an ever-changing (monthly basis) community non-profit that helps those in need.